FEATURES :

Support is a vital part of the total SHIMAS Networks customer experience. We want you to get the most from our products long after the initial purchase and installation and we are dedicated to ensuring that any issues are resolved to your satisfaction.

Purchasing a Support Agreement

   If you are making a new product purchase you will be offered available support
       agreement options for each of the products you select at the time of purchase.

  Product purchase is not required to purchase a support agreement, but you must
      be using latest version of the product.

  If you upgrade your product during the term of your support agreement you will not
      be required to purchase a new agreement until the end of your existing term.

Priority Support Contact & Availability

Priority support is available during normal business hours, Monday through Friday, 9 am - 6 pm Indian Standard Time (excluding weekends and public holidays) via telephone / email or remote administration: Talk to SHIMAS Support: 080-426-02-000

Summary Terms of Coverage

• Supported Products - Current supported versions of Products sold under SHIMAS Messaging Solutions
• Term - Support services are provided for either 6 month and one year terms from date of purchase.
• Scope - Technical support is limited to providing assistance and correction of issues related to published product performance, installation, and configuration. SHIMAS Networks may limit, or terminate support service to, or may elect not to renew additional support, if customer uses the services in an irregular, excessive, abusive, or fraudulent manner.
• Availability - Phone and email support is available Monday through Friday, 9 am to 6 pm Indian Standard Time – excluding weekends and observed Indian Holidays. Support availability may occasionally vary from stated hours due to downtime for systems and server maintenance, company events, and circumstances beyond the control of SHIMAS Networks. Phone support requests will be handled in the order in which they are received. Email support requests will be processed within one (1) business day.
• Third Party Products - Third party applications, hardware, or use of SHIMAS Networks products in an environment not meeting the products' minimum system requirements will not be supported.
• Limitations - SHIMAS Networks does not accept liability beyond the remedies set forth in the Support Agreement Terms and Conditions including any liability for products not being available for use or for lost or corrupted data or software, or the provision of services and support. SHIMAS Networks will not be liable for lost profits, loss of business, or other consequential, special, indirect, or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party. Customer agrees that for any liability related to the purchase of this service, SHIMAS Networks is not liable or responsible for any amount of damages above the aggregate RUPEE amount paid by customer for the purchase of support under this agreement.
• Non-Transferable - Coverage is non-transferable and is valid for the Customer only. Resale or transfer of support plans is strictly prohibited, and will be grounds for termination or non-renewal of support.
• Read the Support Agreement Terms and Conditions document in its entirety.
• SHIMAS Networks reserves the right to deny support for abuses to the system.

Talk to SHIMAS : 080-426-02-000; +91-9986003120;

E-mail to SHIMAS :